Contact support
Email support@stellrapp.com with the app version, device model, iOS version, and a non-sensitive description of what happened.
Never send authentication codes, encryption keys, full birth details, journal text, private interpretations, or payment-card information.
Account access
Use the email, Apple, or Google sign-in method connected to your Stellr account. If a verification or recovery message does not arrive, check spam and confirm that you entered the same address used for the account.
Support will verify account control before discussing account-specific information.
Purchases and restoration
Open Plans in Stellr and choose Restore Purchases while signed in to the Stellr account that should receive access. Restoring transfers store access only; it never transfers another account’s Connection Spaces, birth data, journal entries, questions, or reports.
App Store subscriptions are managed through Apple. Deleting Stellr or deleting a Stellr account does not automatically cancel an App Store subscription.
Privacy requests
Use the in-app export and deletion controls when possible. For requests without app access, follow the Data & deletion page and contact privacy@stellrapp.com from the address associated with the account.
Safety concerns
Stellr is a reflection tool and does not provide emergency, medical, mental-health, legal, financial, or crisis services. For immediate danger, contact local emergency services or a trusted real-world person.
Report harmful product behavior or an account-security concern to safety@stellrapp.com without including private reflection content unless it is necessary to investigate the report.
Still have a question?
Write to support@stellrapp.com. Please do not include sensitive reflection content.